Every ITR customer is a partnership because:

1. Every one of ITR's customers is unique;
2. The needs of each customer differ;
3. ITR’s success is dependent upon each customers’ reliability and maintenance success

Too often, suppliers concern themselves only with the goods and services they provide and not with how the goods and services are used by each individual customer. By looking at each customer as a partnership, ITR forces itself to consider the return on investment for the customer. By finding the best solution for the customer, ITR ensures mutually beneficial relationships.

The matrix below shows graphically how the needs of each customer may vary. ITR works with each customer to evaluate resources, assets and overall reliability process and production objectives to find the solution that works best for the customer.

Vibration Analysis
Oil Analysis
IR Thermography
Ultrasonic Testing
Motor Testing
Applications Engineering

ITR Managed
ITR manages all aspects of program planning, scheduling, data collection, data analysis, information reporting, and data management. Customers manages internal information dissemination, preventive actions and corrective actions with ITR's assistance as requested.

Jointly Managed
ITR agrees with you responsibility for each key process. In some cases, customers prefer to manage scheduling and data collection responsibilities but rely upon ITR’s hardware, ’s hardware, software, analysis, reporting and data management expertise.

Managed by You, Technology Supplied by ITR
Using Industrial Technology Reliability Company"> ITR technology, you manage all key processes and ITR provides on demand support. In most cases, Customer managed partnerships begin as ITR managed partnerships while the customer develops the required competencies, often utilizing ITR training. This gradual progression ensures a smooth transition resulting in immediate payback and success.

As the matrix above attempts to demonstrate, ITR provides flexible solutions for partners based on technology, the partner's existing processes and their reliability objectives. For example, a Customer may have in-house infrared thermography capabilities, choose to rely upon ITR entirely for vibration analysis, ultrasonic testing and oil analysis, and use ITR reporting and information management processes. Each solution is unique. Please contact ITR with your PdM, condition monitoring and reliability process objectives.